.ticket-hero{max-width:760px;margin:clamp(1.5rem,5vw,3.2rem) auto 1.4rem;padding:clamp(1.2rem,4vw,2rem);border:1px solid #e3dac8;border-radius:23px 20px 25px 19px;background:linear-gradient(135deg,#fffdf7,#f3eee3);box-shadow:0 8px 24px rgba(79,66,47,.06)}
.ticket-kicker{display:inline-block;color:#74816a;font-size:.74rem;font-weight:800;letter-spacing:.12em}
.ticket-hero h1{margin:.45rem 0 .65rem;color:#39483b;font-size:clamp(1.65rem,4vw,2.25rem);line-height:1.15}
.ticket-hero p{margin:0;color:#5d6357;line-height:1.7}
.ticket-hero a{color:#596b4d;font-weight:750}
.ticket-card{max-width:760px;margin:0 auto 1.5rem;padding:clamp(1rem,4vw,1.7rem);border:1px solid #e3dac8;border-radius:19px 17px 22px 16px;background:#fffdf7;box-shadow:0 7px 22px rgba(79,66,47,.055)}
.ticket-form{display:grid;gap:1.15rem}
.ticket-form label{display:grid;gap:.45rem;color:#39483b;font-weight:700}
.ticket-form small{color:#707366;font-size:.82rem;font-weight:450;line-height:1.55}
.ticket-form input,.ticket-form select,.ticket-form textarea{width:100%;min-height:46px;padding:.75rem .85rem;border:1px solid #d9d6c8;border-radius:11px;background:#fff;color:#30332d;font:inherit}
.ticket-form textarea{min-height:115px;resize:vertical}
.ticket-form input:focus,.ticket-form select:focus,.ticket-form textarea:focus{outline:3px solid rgba(116,129,106,.2);border-color:#74816a}
.ticket-form .btn{justify-self:start;min-height:45px}
.ticket-backlink{max-width:760px;margin:0 auto 2rem;color:#727366;font-size:.92rem}
.ticket-backlink a,.ticket-admin-back a{color:#596b4d;font-weight:750}
.ticket-honeypot{position:absolute;left:-10000px;width:1px;height:1px;overflow:hidden}
.ticket-credentials{display:grid;gap:.6rem;margin:0 0 1.2rem}
.ticket-credentials div{padding:.85rem 1rem;border-radius:12px;background:#f3eee3}
.ticket-credentials dt{color:#707366;font-size:.8rem;font-weight:700}
.ticket-credentials dd{margin:.2rem 0 0;color:#39483b;font-size:1.03rem;font-weight:750;overflow-wrap:anywhere}
.ticket-credentials code,.ticket-detail-hero code{font:700 .98em ui-monospace,SFMono-Regular,Consolas,monospace;letter-spacing:.06em}
.ticket-notice{padding:.8rem 1rem;border-radius:11px;line-height:1.55}
.ticket-notice-success{background:#edf3e9;color:#405a3b}
.ticket-notice-warning{background:#fbf0dc;color:#735222}
.ticket-credentials-card>.btn{display:inline-flex;align-items:center;justify-content:center;text-decoration:none}
.ticket-detail-hero{position:relative}
.ticket-status{display:inline-flex;align-items:center;padding:.24rem .58rem;border-radius:999px;background:#eee9db;color:#635b42;font-size:.75rem;font-weight:800;white-space:nowrap}
.ticket-status-nouveau{background:#f3e7d1;color:#805c2a}
.ticket-status-en_cours{background:#e8eedf;color:#516541}
.ticket-status-attente_reponse{background:#e9e5f1;color:#615381}
.ticket-status-cloture{background:#e9e7e0;color:#68685f}
.ticket-conversation-heading{display:flex;align-items:flex-start;justify-content:space-between;gap:1rem}
.ticket-conversation-heading h2{margin:0;color:#39483b;font-size:1.2rem}
.ticket-conversation-heading p{margin:.25rem 0 0;color:#707366;font-size:.88rem}
.ticket-messages{display:grid;gap:.85rem;margin:1.25rem 0;padding:0;list-style:none}
.ticket-message{max-width:92%;padding:.9rem 1rem;border:1px solid #e3dac8;border-radius:15px;background:#f8f5ec}
.ticket-message-user{justify-self:end;border-radius:15px 15px 5px 15px;background:#edf1e7}
.ticket-message-support{justify-self:start;border-radius:15px 15px 15px 5px;background:#f5eee2}
.ticket-message-meta{display:flex;flex-wrap:wrap;justify-content:space-between;gap:.25rem .9rem;color:#4a5547;font-size:.8rem}
.ticket-message-meta time{color:#77786d;font-size:.75rem}
.ticket-message>p{margin:.55rem 0 0;color:#393b34;line-height:1.65;overflow-wrap:anywhere}
.ticket-reply-form{margin-top:1.3rem;padding-top:1.2rem;border-top:1px solid #e7e1d2}
.ticket-close-form{display:flex;justify-content:flex-end;margin-top:.85rem}
.ticket-quiet-button{padding:.45rem .65rem;border:0;border-radius:8px;background:transparent;color:#68715e;font:inherit;font-size:.85rem;font-weight:750;cursor:pointer}
.ticket-quiet-button:hover{text-decoration:underline}
.ticket-admin-filters{display:flex;flex-wrap:wrap;gap:.45rem;margin:1rem 0 1.2rem}
.ticket-admin-filters a{padding:.45rem .75rem;border:1px solid #e3dac8;border-radius:999px;background:#fffdf7;color:#596052;font-size:.85rem;font-weight:700;text-decoration:none}
.ticket-admin-filters a.active{border-color:#74816a;background:#e9eee3;color:#40533b}
.ticket-admin-list{display:grid;gap:.65rem}
.ticket-admin-row{display:grid;gap:.35rem;padding:1rem 1.1rem;border:1px solid #e3dac8;border-radius:14px 12px 16px 13px;background:#fffdf7;color:inherit;text-decoration:none;box-shadow:0 4px 15px rgba(79,66,47,.04)}
.ticket-admin-row:hover{border-color:#aab49e;box-shadow:0 7px 20px rgba(79,66,47,.08)}
.ticket-admin-row-top{display:flex;align-items:center;justify-content:space-between;gap:.7rem;color:#39483b}
.ticket-admin-email,.ticket-admin-row-bottom{display:flex;align-items:center;justify-content:space-between;gap:.5rem}
.ticket-needs-reply{color:#8b5b25;font-size:.76rem;font-weight:800}
.ticket-admin-date{color:#747568;font-size:.82rem}
.ticket-admin-pagination{display:flex;align-items:center;justify-content:center;gap:1rem;margin:1.1rem auto}
.ticket-admin-pagination a{color:#596b4d;font-weight:750}
.ticket-admin-pagination span{color:#747568;font-size:.85rem}
.ticket-admin-preview{color:#494b43;line-height:1.45;overflow-wrap:anywhere}
.ticket-admin-empty{padding:1.5rem;border:1px dashed #d8d2c1;border-radius:16px;color:#6a6b60}
.ticket-admin-empty h2{margin:0 0 .4rem;color:#39483b;font-size:1.05rem}
.ticket-admin-empty p{margin:0}
.ticket-admin-back{margin:1rem 0}
.ticket-admin-heading{margin-top:.7rem}
.ticket-admin-conversation{max-width:900px}
.ticket-mail-state{display:inline-block;margin:.55rem .5rem 0 0;color:#77786d;font-size:.78rem}
.ticket-mail-echec{color:#9d4d35}
.ticket-mail-envoyee{color:#4c7143}
.ticket-admin-status-form{display:flex;justify-content:flex-end;margin-top:.7rem}
.error-report-list{display:grid;gap:.55rem}
.error-report-row{display:flex;align-items:flex-start;justify-content:space-between;gap:.8rem;padding:.85rem 0;border-top:1px solid #e8e2d4}
.error-report-row a{color:#45563e}
.error-report-row p{margin:.3rem 0 0;color:#747568;font-size:.85rem;overflow-wrap:anywhere}
.error-report-row time{flex:none;color:#747568;font-size:.8rem}
.error-report-detail{margin-top:1rem}
.error-report-detail dd{overflow-wrap:anywhere}
.error-status-form{display:flex;justify-content:flex-end;margin-top:1rem}
@media(max-width:600px){.error-report-row{flex-direction:column}}
@media(max-width:600px){
  .ticket-hero{margin:1rem auto;padding:1.1rem 1rem}
  .ticket-card{padding:1rem}
  .ticket-message{max-width:100%}
  .ticket-conversation-heading{align-items:center}
  .ticket-admin-row-top{align-items:flex-start}
}